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Hospitality is a people industry, and this textbook will teach readers how to manage the important human resources who provide services within a hospitality operation. They'll learn how to fulfill the requirements of U.S. employment and workplace laws, and discover the latest strategies for attracting employees, minimizing turnover, and maximizing productivity.
�
Topics include:
- The impact of the post-recession economy on recruiting, selection, retention, and turnover
- How companies use social media to learn about job applicants
- The role of technology in performance appraisals
- The latest trends in effective incentive programs and industry benefits
- The changing face of unions and new trends in organizing and collective bargaining
- Social responsibility and sustainability measures, including what companies are doing (and not doing) right
- Sales Rank: #370702 in Books
- Published on: 2012-06-09
- Original language: English
- Number of items: 1
- Dimensions: 8.90" h x 1.10" w x 7.00" l, 1.75 pounds
- Binding: Paperback
- 491 pages
About the Author
About the Educational Institute
�
We Train The Best!
�
The American Hotel and Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide.
The AHLEI meets and exceed its education and training�mission�by providing materials for all levels of hospitality personnel via: online learning, distance learning courses, videos, seminars, textbooks, and study�guides.
�
Professional� certification �from the AHLEI is the ultimate distinction of professional excellence for the hospitality industry.��It certifies and validates competencies in conjunction with academia and industry experts for over 35 positions in the hospitality industry; designations from�front-line�to general manager, including the prestigious�CHA - the Certified Hotel Administrator.
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Most helpful customer reviews
0 of 0 people found the following review helpful.
the majority of the following chapters were easy to understand and were interesting
By Amber L. Van Sweden
While the first few chapters were somewhat a "slow" read, the majority of the following chapters were easy to understand and were interesting. This book was a required text for a hospitality class I took in college. I was leery at first because the title "Human Resources" sounded daunting. This book was just the opposite and explained several cases in easy-to-understand detail. I would recommend this book.
0 of 0 people found the following review helpful.
Good Condition, Missing Answer Sheet
By Destiny Case
It says it comes with an answer sheet but it doesn't. Other than that the book is actually in hood condition, some parts are highlighted which doesn't bother me. The book is easy to follow along without an answer sheet but still.
0 of 0 people found the following review helpful.
Great
By Angelica Sun
Fast Shipping. Interesting Book. Learned alot and by AH&LA. Was a required class textbook and was not boring information like it first looked life it would've been.
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